Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads/potential customers
Schedule estimate appointments
Quote product by telephone for clients/customers (if applicable)
Assist Estimators with follow up on pending sales/ quotes by phone and/or email
Strategically schedule work appointments for Installation Technicians, along with customers accordingly
Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Ordering of all office / shop supplies
Keeping office clean/tidy

Qualifications & Educational Requirements:

HS Diploma or equivalent
All candidates must be able pass initial background check and drug test

Preferred Skills:

Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel)
Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

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